Gastroenterology Front Desk & Patient Services Specialist

MyMichigan Health; Midland (MI); On-site; USD 18,000 - 23,000; Full time

Job summary

MyMichigan Health is seeking a dedicated Front Desk/Patient Service Assistant to support the practice as the first point of contact. You will answer calls, register patients, verify insurance, schedule appointments, collect payments, and coordinate referrals with clinical staff.

Ideal candidates have a High School Diploma, strong communication skills and proficiency with EMR systems. This on-site role emphasizes courteous, professional patient interactions and accurate records maintenance.

Qualifications

• Knowledge of reading, writing, mathematical and computer skills.
• Keyboarding skills needed to register patients and other office tasks.
• Interpersonal skills for communicating with patients, families and staff.
• Knowledge of medical terminology and medical office policies and procedures.

Responsibilities

• Strives for excellent customer service. Acknowledge and welcome patients, families and visitors; greet and answer calls promptly.
• Verify and update patient information; verify insurance coverage and confirm provider assignment; complete HIPAA and consent forms.
• Schedule patient appointments across providers using EMR and practice management systems.
• Register new patients, explain policies and collect email addresses for portal access and communications.
• Collect copayments, process referrals, obtain authorizations, and schedule tests or procedures as needed.

Skills

Reading

Writing

Math

Computer skills

Keyboarding

Interpersonal skills

Medical terminology

Education

High School Diploma

Associates Degree preferred

Tools

Microsoft Windows

EMR systems

Job description

MyMichigan Health is seeking a dedicated Front Desk/Patient Service Assistant to support the practice as the first point of contact. You will answer calls, register patients, verify insurance, schedule appointments, collect payments, and coordinate referrals with clinical staff.

Ideal candidates have a High School Diploma, strong communication skills and proficiency with EMR systems. This on-site role emphasizes courteous, professional patient interactions and accurate records maintenance.