Gas Dispatch & Field Ops Supervisor

The Southern Connecticut Gas Company; Orange (CT); On-site; USD 117,000 - 146,000; Full time

Job summary

THE SOUTHERN CONNECTICUT GAS COMPANY is seeking a Supervisor – Dispatch & ECC to lead daily gas operations dispatch and field activities in Orange, CT. You will supervise both union and non-union staff, coordinate same-day dispatching, ensure safety and regulatory compliance, and optimize staffing to meet customer needs.

The role requires a strong background in gas operations, excellent communication, and a proactive approach to process improvement; on-site, with an on-call rotation and 24/7

Qualifications

• Associate's degree in Business Administration preferred or high school diploma with 13 years gas operations experience.
• Technically proficient as a gas operations dispatcher.
• Strong working knowledge of gas field operations policies, procedures, protocols and the ability to apply them effectively.
• Excellent oral and written communication skills.

Responsibilities

• Supervises and monitors the performance of both union and non-union staff including issues related to sickness, discipline and work quality to ensure work is performed efficiently and effectively.
• Ensures compliance with all Federal, State and Corporate regulations, policies, and procedures.
• Executes same day dispatching of emergency and non-emergency work, planned and unplanned work while ensuring productivity and customer satisfaction.
• Directs dispatchers to ensure proper staffing, minimize overtime, leak response and customer appointment metrics are met.
• Reviews construction workload and assigns to specified contractors in an efficient timely manner.
• Supervises the data entry of completed construction work orders as well as maintains service cards and supporting files and documents.
• Processes all State permits and maintains the records for same.
• Participates in safety and process improvement programs and responsible for results.
• Provides coverage in the field 24/7/365 on call rotation.

Skills

Gas operations dispatcher

Gas field operations

Communication skills

Education

Associate's degree in Business Administration

High school diploma + 13 years gas operations experience

Job description

THE SOUTHERN CONNECTICUT GAS COMPANY is seeking a Supervisor – Dispatch & ECC to lead daily gas operations dispatch and field activities in Orange, CT. You will supervise both union and non-union staff, coordinate same-day dispatching, ensure safety and regulatory compliance, and optimize staffing to meet customer needs.

The role requires a strong background in gas operations, excellent communication, and a proactive approach to process improvement; on-site, with an on-call rotation and 24/7