Gas Ops Dispatch & ECC Supervisor

The Southern Connecticut Gas Company; East Hartford (CT); On-site; USD 117,000 - 146,000; Full time

Job summary

The Southern Connecticut Gas Company in Connecticut is hiring a Supervisor – Dispatch & ECC to oversee daily operations supervision and organize assigned personnel, aligning with department and company requirements.

The role drives efficient dispatch and field activities, ensuring staffing, compliance, and collaboration across teams to achieve performance goals and customer satisfaction.

Qualifications

• Associate's degree preferred or 13 years gas operations experience.
• Proficient gas operations dispatcher.
• Strong knowledge of gas field operations policies and procedures.
• Excellent oral and written communication skills.

Responsibilities

• Supervise and monitor performance of both union and non-union staff; address sickness, discipline and work quality.
• Ensure compliance with Federal, State, and Corporate regulations, policies, and procedures.
• Execute same-day dispatching of emergency and non-emergency work; plan and unplanned work; maximize productivity and customer satisfaction.
• Direct dispatchers to ensure proper staffing, minimize overtime, and meet leak response and customer appointment metrics.
• Review construction workload and assign to contractors efficiently and timely.
• Supervise data entry of completed construction work orders and maintain service cards and documents.
• Process all State permits and maintain records for them.
• Participate in safety and process improvement programs and drive results.
• Provide 24/7/365 field coverage on on-call rotation.

Skills

Gas dispatcher

Communication skills

Gas field operations knowledge

Dispatch office systems

Education

Associate's degree in Business Administration

High school diploma with 13 years gas ops experience

Job description

The Southern Connecticut Gas Company in Connecticut is hiring a Supervisor – Dispatch & ECC to oversee daily operations supervision and organize assigned personnel, aligning with department and company requirements.

The role drives efficient dispatch and field activities, ensuring staffing, compliance, and collaboration across teams to achieve performance goals and customer satisfaction.