Supv Dispatch & ECC

The Southern Connecticut Gas Company; Orange (CT); On-site; USD 117,000 - 146,000; Full time

Job summary

THE SOUTHERN CONNECTICUT GAS COMPANY is seeking a Supervisor – Dispatch & ECC to lead daily gas operations dispatch and field activities in Orange, CT. You will supervise both union and non-union staff, coordinate same-day dispatching, ensure safety and regulatory compliance, and optimize staffing to meet customer needs.

The role requires a strong background in gas operations, excellent communication, and a proactive approach to process improvement; on-site, with an on-call rotation and 24/7

Qualifications

• Associate's degree in Business Administration preferred or high school diploma with 13 years gas operations experience.
• Technically proficient as a gas operations dispatcher.
• Strong working knowledge of gas field operations policies, procedures, protocols and the ability to apply them effectively.
• Excellent oral and written communication skills.

Responsibilities

• Supervises and monitors the performance of both union and non-union staff including issues related to sickness, discipline and work quality to ensure work is performed efficiently and effectively.
• Ensures compliance with all Federal, State and Corporate regulations, policies, and procedures.
• Executes same day dispatching of emergency and non-emergency work, planned and unplanned work while ensuring productivity and customer satisfaction.
• Directs dispatchers to ensure proper staffing, minimize overtime, leak response and customer appointment metrics are met.
• Reviews construction workload and assigns to specified contractors in an efficient timely manner.
• Supervises the data entry of completed construction work orders as well as maintains service cards and supporting files and documents.
• Processes all State permits and maintains the records for same.
• Participates in safety and process improvement programs and responsible for results.
• Provides coverage in the field 24/7/365 on call rotation.

Skills

Gas operations dispatcher

Gas field operations

Communication skills

Education

Associate's degree in Business Administration

High school diploma + 13 years gas operations experience

Job description

Job Title: Supervisor – Dispatch & ECC

Location: Orange, CT; East Hartford, CT

Work type: Office (on-site)

The salary range for this position is dependent upon experience, ranging from $116,640 to $145,800.

Job Summary

Responsible for the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks in line with departmental and company requirements. Supervises day-to-day gas operations field activities to drive greater efficiencies and performance of all dispatch and field employees.

Responsibilities

• Supervises and monitors the performance of both union and non-union staff including issues related to sickness, discipline and work quality to ensure work is performed efficiently and effectively.
• Ensures compliance with all Federal, State and Corporate regulations, policies, and procedures.
• Is responsible for the execution of same day dispatching of emergency and non-emergency work, planned and unplanned work while ensuring optimal productivity and customer satisfaction.
• Directs dispatchers to ensure proper staffing, minimize overtime, leak response and customer appointment metrics are met.
• Reviews construction workload and assigns to specified contractors in an efficient timely manner.
• Supervises the data entry of completed construction work orders as well as maintains the service cards and supporting files and documents.
• Processes all State permits and maintains the records for same.
• Participates in various safety and process improvement programs and responsible for results.
• Provides coverage in the field 24/7/365 on call rotation.

Required Qualifications

Education & Experience Required

• Associate's degree in Business Administration is preferred or a high school diploma and 13 years of gas operations experience.
• Must be technically proficient as a gas operations dispatcher.
• Must have a solid working knowledge of gas field operations policies, procedures, protocols and the ability to apply them effectively.
• Must have a strong working knowledge of the various systems that are in use within the Dispatch office. Must have excellent oral and written communication skills.

Behavioral Competencies

• Develop self & others
• Empower to grow
• Collaborate and share
• Be a role model
• Focus to achieve results
• Be agile

Company

THE SOUTHERN CONNECTICUT GAS COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

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Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date

October-5-2026