Gaming Retail Keyholder: Lead Customer Experience

GameStop; East Rutherford (NJ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee discount

Casual work environment

Paid time off

Job summary

GameStop is hiring a Retail Keyholder to support the store management team in executing store activities and delivering outstanding guest service. The role emphasizes sales, product knowledge, and customer satisfaction within a fast-paced retail environment.

Responsibilities include handling POS transactions, assisting with promotions, inventory control, and maintaining a clean store. The position requires flexibility with hours, including some nights, weekends, and holidays.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

Responsibilities

• Provide best-in-class guest service: greet guests, address questions/concerns, and guide them to meet gaming needs.
• Support the store environment and nurture guest relationships that drive sales and repeat business.
• Process guest purchases and returns accurately via the POS system.
• Promote GameStop benefits like reservations and Pro Rewards loyalty program.
• Keep areas clean, organized, and merchandised according to guidelines; ensure fixtures work properly.
• Safeguard assets with inventory control and loss prevention practices, including bank deposits as required.
• Count, restock, and organize stock to represent products on the sales floor.

Skills

Guest service

Communication

Teamwork

Bilingual English/Spanish

POS system

Problem solving

Cash handling

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Job description

GameStop is hiring a Retail Keyholder to support the store management team in executing store activities and delivering outstanding guest service. The role emphasizes sales, product knowledge, and customer satisfaction within a fast-paced retail environment.

Responsibilities include handling POS transactions, assisting with promotions, inventory control, and maintaining a clean store. The position requires flexibility with hours, including some nights, weekends, and holidays.