Funeral & Cemetery Sales Consultant

Everstory-Partners; Millcreek Township (PA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Tuition Reimbursement

Paid Training

401k with Company Match

Career Advancement

Job summary

Everstory Partners in Erie, PA is seeking a Sales Counselor to guide individuals and families through funeral and cemetery product decisions. You will build a pipeline through inbound leads, referrals, and outreach, while managing follow-ups and coordinating with funeral home and cemetery teams.

A commission-based, performance-driven environment complements a guaranteed hourly training period. Responsibilities include consultative selling, meeting clients, and closing sales contracts, with

Qualifications

• High School Diploma or equivalent required.
• Bilingual or multilingual proficiency is a plus, particularly in Spanish, Chinese (Mandarin or Cantonese), Tagalog/Filipino, Vietnamese, or Arabic.
• One year of experience in sales, including outside sales, B2C sales, sales consulting, customer service, business development, account management, or other relationship-based roles preferred.
• Experience using CRM software, such as HubSpot, Salesforce, Microsoft Dynamics, or similar platforms preferred.
• Comfortable working in a commission-based, performance-driven sales environment, including prospecting, lead generation, and developing new business.
• Strong sales communication, relationship-building, negotiation, consultative selling, and customer service skills.
• Strong organizational and time-management skills with the ability to manage multiple sales leads, customer appointments, prospects, and follow-up activities.
• Comfortable using email, Microsoft Office, and other common business applications.
• Ability to maintain discretion and confidentiality when handling sensitive customer and family information.
• Availability to work occasional evenings, weekends, and holidays based on business needs.
• Must possess a valid driver's license and have access to a personal vehicle for local customer appointments, community outreach, and networking events. Mileage reimbursement is provided for eligible travel.
• Must obtain and maintain all applicable state-required licenses or registrations within 60 days of employment, or within the timeframe required by applicable state law.

Responsibilities

• Meet with individuals and families to understand their needs and recommend appropriate funeral and cemetery products and services.
• Sell pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise.
• Build and maintain a pipeline of prospective customers through lead generation, outbound prospecting, referrals, networking, and community outreach.
• Respond to inbound leads, customer inquiries, and walk-in opportunities.
• Conduct follow-up with prospective customers throughout the sales process.
• Develop long-term relationships with customers, families, and members of the local community.
• Explain products, services, pricing, and available options in a clear and compassionate manner.
• Guide customers through purchasing decisions and complete required sales contracts and documentation.
• Use HubSpot to manage leads, customer relationships, appointments, follow-up activity, and sales opportunities throughout the sales process.
• Attend funeral and memorial services as appropriate to support families.
• Participate in community events, networking opportunities, and offsite customer appointments.
• Partner with funeral home, cemetery, operations, and location leadership teams to provide a positive customer experience.

Skills

Sales communication

Relationship-building

Negotiation

Consultative selling

Customer service

Education

High School Diploma

Tools

HubSpot

Salesforce

Microsoft Dynamics

Job description

Everstory Partners in Erie, PA is seeking a Sales Counselor to guide individuals and families through funeral and cemetery product decisions. You will build a pipeline through inbound leads, referrals, and outreach, while managing follow-ups and coordinating with funeral home and cemetery teams.

A commission-based, performance-driven environment complements a guaranteed hourly training period. Responsibilities include consultative selling, meeting clients, and closing sales contracts, with