Functional Manager

Tata Consultancy Services

Richmond (TX)

On-site

USD 130,000 - 150,000

Full time

4 days ago

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Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Family support: parental leaves

401K plan and financial planning

Certification & training reimbursement

Vacation and holidays

Job summary

Tata Consultancy Services Limited is seeking an Engagement Manager to lead client relationships, oversee project delivery, and ensure satisfaction by aligning client needs with company capabilities. The role emphasizes planning, stakeholder management, and coordinating internal teams to deliver long-term partnerships.

The ideal candidate has extensive IT experience, strong English communication, and a track record in customer engagement and service delivery within Banking/FSI environments,

Qualifications

12-15 years of overall IT experience with at least 5+ years in client-facing roles in service delivery, client management, business development or program management.
Experience in Banking, Financial Services and Insurance industry.
Strong background in Public Cloud and Insurance Solutions.
Experience with onsite-offshore delivery models and distributed teams.
Excellent English communication (spoken and written).
Collaboration with TCS COE Groups and Practice Teams.

Responsibilities

Serve as primary contact for clients, build trust and understand client goals.
Orchestrate project plans, manage timelines, resources and deliverables.
Oversee project finances and contractual terms.
Address client issues, complaints, and conflicts promptly.
Liaise with sales, marketing and technical teams to deliver solutions.
Drive RFIs/RFPs and new business opportunities.

Skills

Client relationship management

Project oversight

Financial management

Contract management

Problem resolution

Internal coordination

Opportunity driving

Strategy development

Culture building

Stakeholder alignment

Education

Bachelor's degree in CS/IT/related field

ITIL Foundation / Intermediate

Project Management Professional (PMP)

Tools

Public Cloud (Azure, GCP)

Job description

Job Description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
Financial & Contract Management: Oversee project finances and ensure terms are met.
Problem Resolution: Address client issues, complaints, and conflicts promptly.
Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:

12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
Experience in Banking, Financial Services and Insurance services industry
Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
Experience handling onsite-offshore delivery models and managing distributed teams.
Excellent interpersonal and communication skills in English (spoken and written).
Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
Presenting Steering Committee, Operations

Qualifications/Certifications preferred: