Engagement Manager

Tata Consultancy Services; Plainfield (IL); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Commuter Benefits

Certification & Training Reimbursement

Medical Coverage: Health, Dental &

Job summary

Tata Consultancy Services (TCS) is actively seeking an Engagement Manager to build client relationships, oversee project delivery, and ensure satisfaction by aligning client needs with company capabilities. You will serve as the primary contact, manage project scope/finance, resolve issues, and coordinate internal teams for long-term partnerships.

The role combines client-facing and internal engagement duties, including planning, stakeholder management, and driving new business opportunities

Qualifications

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry.
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite-offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

Responsibilities

• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management: Oversee project finances and ensure terms are met.
• Problem Resolution: Address client issues, complaints, and conflicts promptly.
• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests
• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Skills

IT project management

Client relationship management

Stakeholder management

Public Cloud

English communication

RFI/RFP facilitation

Cross-functional coordination

Education

Bachelor's degree in CS/IT

ITIL Foundation/Intermediate

PMP

Tools

MS Azure

GCP

Job description

Job Description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Job Description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management:Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight:Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management:Oversee project finances and ensure terms are met.
• Problem Resolution:Address client issues, complaints, and conflicts promptly.
• Internal Coordination:Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development:Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building:Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment:Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite-offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

Qualifications/Certifications Preferred

• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vi sion, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location: Remote

Salary Range

$150,000-$190,000 a year.