Engagement Manager

Tata Consultancy Services; Stockton (CA); Remote; USD 140,000 - 200,000; Full time

Job summary

Tata Consultancy Services Limited is seeking an Engagement Manager to lead client relationships, oversee delivery, and bridge client needs with TCS capabilities. You will coordinate internal teams and manage scopes, timelines and finances for long-term partnerships.

Ideal candidates have extensive IT experience, strong English communication, and a deep cloud and industry background, especially in Banking/FSI.

Qualifications

• 12-15 years IT experience with 5+ years in client-facing service delivery/management
• Experience in Banking, Financial Services and Insurance sector
• Strong background in Public Cloud (Azure, GCP), Insurance solutions, IT network operations and security
• Experience handling onsite-offshore delivery models and distributed teams
• Excellent interpersonal and written/verbal English communication
• Collaborating with TCS COE Groups and Practice Teams to meet client requirements
• Presenting to Steering Committee and Operations leadership

Responsibilities

• Lead client relationship management as primary point of contact
• Orchestrate project plans, timelines, resources and deliverables
• Oversee project finances and contractual terms
• Address client issues and conflicts promptly
• Coordinate with sales, marketing and technical teams to deliver solutions
• Drive RFIs/RFPs and new business opportunities

Skills

Client relationship management

Stakeholder management

Project oversight

Communication skills

Cloud knowledge (Azure, GCP)

Education

Bachelor's degree in CS/IT or related field

ITIL Foundation / Intermediate

PMP

Tools

Azure

GCP

Job description

Job Description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management: Oversee project finances and ensure terms are met.
• Problem Resolution: Address client issues, complaints, and conflicts promptly.
• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite-offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

Qualifications/Certifications preferred:

• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)

Location: Remote
Salary Range: $140,000-$200,000 a year.

Location: Stockton, CA

Function: TECHNOLOGY

Role: Engagement Manager

ID: 435506

Skills: Artificial Intelligence | Business Process Management(BPM)

Salary Range: $140,000 - $200,000