Engagement Manager

Tata Consultancy Services; McMurray (PA); Remote; USD 120,000 - 160,000; Full time

Job summary

Tata Consultancy Services Limited is seeking an Engagement Manager to build client relationships, oversee project delivery, and ensure client satisfaction by aligning client needs with company capabilities.

The role alternates between customer engagement and internal employee engagement, requiring exceptional English communication, strategic planning, and collaboration with cross-functional teams to drive long-term partnerships.

Qualifications

• 12-15 years IT experience with 5+ years in client-facing service delivery/PM
• Experience in Banking, Financial Services and Insurance industries
• Strong background in Public Cloud (Azure, GCP) and IT security
• Experience with onsite-offshore delivery models and distributed teams
• Excellent English communication (spoken and written)
• Collaboration with COE Groups and Practice Teams to meet client requirements
• Presenting to Steering Committees and Operations leadership
• ITIL Foundation / Intermediate
• PMP certification

Responsibilities

• Manage client relationships as the primary contact and build trust.
• Oversee project plans, timelines, resources, and deliverables.
• Oversee project finances and contractual terms.
• Address client issues, complaints, and conflicts promptly.
• Coordinate with sales, marketing, and technical teams to deliver solutions.
• Drive opportunities through RFIs/RFPs and new business requests.
• Develop strategies to boost morale, satisfaction, and productivity.
• Align engagement efforts with company goals with HR and leadership.

Skills

Client management

Project oversight

Financial management

Contract management

Stakeholder management

English proficiency

Strategic planning

Cloud familiarity

Onsite-offshore delivery

Education

Bachelor's degree in Computer Science / IT

Job description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management: Oversee project finances and ensure terms are met.
• Problem Resolution: Address client issues, complaints, and conflicts promptly.
• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite-offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations
• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)

Location: Remote
Salary Range: $120,000-$160,000 a year.
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Location

Mcmurray, PA

Function

TECHNOLOGY

Role

Engagement Manager

ID

432876

Skills

Artificial Intelligence | Business Process Management(BPM)