Engagement Manager

Tata Consultancy Services

Ludington (MI)

Remote

USD 100,000 - 130,000

Full time

3 days ago

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Job summary

Tata Consultancy Services Limited is seeking an Engagement Manager to cultivate client relationships, oversee program delivery, and align client needs with company capabilities. This role operates with a strong emphasis on customer engagement and internal collaboration.

The position requires excellent English communication, extensive IT experience, and a track record of managing complex banking/financial services engagements. Remote work is supported, with location noted as Ludington, MI.

Qualifications

Bachelor's degree in computer science, information technology, or a related field.
ITIL Foundation / Intermediate
PMP certification desirable.

Responsibilities

Serve as the primary client contact, build trust, and understand client goals.
Oversee project plans, timelines, resources, and deliverables.
Oversee project finances and ensure terms are met.
Address client issues, complaints, and conflicts promptly.
Liaise with sales, marketing, and technical teams to deliver solutions.
Drive RFIs/RFPs, proposals, and new business opportunities.

Skills

Client relationship mgmt

Project management

Public cloud (Azure, GCP)

English communication

Stakeholder collaboration

Onsite-offshore delivery

Banking/FS/Insurance domain

Education

Bachelor's degree in CS/IT

ITIL Foundation/Intermediate

PMP

Tools

MS Azure

Google Cloud Platform

Job description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
Financial & Contract Management: Oversee project finances and ensure terms are met.
Problem Resolution: Address client issues, complaints, and conflicts promptly.
Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience

12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
Experience in Banking, Financial Services and Insurance services industry
Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
Experience handling onsite-offshore delivery models and managing distributed teams.
Excellent interpersonal and communication skills in English (spoken and written).
Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
Presenting Steering Committee, Operations

Qualifications/Certifications preferred