Engagement Manager

Tata Consultancy Services; Huachuca City (AZ); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Parental leaves

Auto & Home insurance options

Commuter benefits

Training reimbursement

Paid time off & holidays

Job summary

Tata Consultancy Services Limited in Huachuca City, AZ is seeking an Engagement Manager to lead client relationships, oversee project delivery, and ensure satisfaction by aligning client needs with TCS capabilities.

You will bridge client requirements with internal teams, manage scope and finances, resolve issues, and drive new opportunities across Banking/FSI, cloud, and security domains.

Qualifications

• 12-15 years IT experience with 5+ years in client-facing service delivery/management
• Experience in Banking/FSI industry
• Strong English communication (spoken & written)

Responsibilities

• Serve as primary client contact; understand client goals and build trust
• Orchestrate project plans; manage timelines, resources and deliverables
• Oversee project finances and contract terms
• Address client issues and conflicts promptly
• Coordinate with sales, marketing, and tech teams to deliver solutions
• Drive RFI/RFPs and new business opportunities

Skills

Client relationship management

Project oversight

Financial & contract management

Problem resolution

Internal coordination

Business development

Strategy development

Culture building

Stakeholder alignment

Public Cloud (Azure, GCP)

Insurance solutions

IT network operations & security

Onsite-offshore delivery

English communication

Education

Bachelor's degree in CS/IT or related field

ITIL Foundation / Intermediate

PMP

Tools

MS Azure

GCP

Job description

Job Description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management: Oversee project finances and ensure terms are met.
• Problem Resolution: Address client issues, complaints, and conflicts promptly.
• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite-offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

Qualifications/Certifications preferred:

• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)

TCS Employee Benefits Summary

• Discretionary Annual Ince ntive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $120,000-$150,000 a year.

#LI-CM2

Location: Huachuca City, AZ

Function: TECHNOLOGY

Role: Engagement Manager

ID: 437425

Skills: Artificial Intelligence | Business Process Management(BPM)

Salary Range: $120,000 - $150,000