Engagement Manager

Tata Consultancy Services; Gunter (TX); A distancia; USD 140.000 - 200.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services Limited is seeking an Engagement Manager in the United States with extensive IT experience. The role focuses on building client relationships, delivering projects on time, and aligning client needs with company capabilities.

You will coordinate internal teams, manage scope and finances, and pursue new opportunities to foster long-term partnerships. The position emphasizes leadership in customer engagement, strategic planning, and cross-functional collaboration, with

Formación

• 12-15 years IT experience with 5+ years client-facing in service delivery, management, or PM.
• Experience in Banking/Financial Services and Insurance.
• Strong cloud, network, and security background.
• Onsite-offshore delivery and distributed teams experience.
• Excellent English communication, written and spoken.

Responsabilidades

• Serve as primary contact, build trust, and understand client goals.
• Orchestrate project plans, timelines, resources, and deliverables.
• Oversee project finances and ensure contract terms are met.
• Address client issues promptly and coordinate internal teams.
• Liaise with sales, marketing, and technical groups to deliver solutions.
• Drive RFI/RFP processes and pursue new business opportunities.

Conocimientos

Client Relationship Management

Project Oversight

Financial & Contract Management

Problem Resolution

Internal Coordination

Business Development

Program Management

Public Cloud (Azure, GCP)

English Communication

Educación

Bachelor's degree in CS/IT

ITIL Foundation / Intermediate

Project Management Professional (PMP)

Herramientas

Microsoft Azure

Google Cloud Platform

Descripción del empleo

Job Description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management: Oversee project finances and ensure terms are met.
• Problem Resolution: Address client issues, complaints, and conflicts promptly.
• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite-offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

Qualifications/Certifications preferred:

• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)

Location: Remote
Salary Range: $140,000-$200,000 a year.
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Location

Gunter, TX

Function

TECHNOLOGY

Role

Engagement Manager

ID

435699

Skills

Artificial Intelligence | Business Process Management(BPM)

Salary Range

$140,000 - $200,000