Sr Engagement Manager

Tata Consultancy Services; Cincinnati (OH); On-site; USD 105,000 - 160,000; Full time

Benefits offered by this job

Medical Coverage

401K Plan

Performance Bonus

Certification & Training Reimbursement

Job summary

Tata Consultancy Services Limited in Cincinnati, OH seeks an Engagement Manager to build client relationships, oversee project delivery, and align client needs with company capabilities to ensure satisfaction.

You will coordinate internal teams, manage scope and finances, resolve issues, and drive new business through RFI/RFP processes. Strong English communication is essential.

Qualifications

• 12–15 years of overall IT experience, with at least 5+ years in client-facing roles in service delivery, client management, program management.
• Experience in Banking, Financial Services and Insurance industries.
• Strong background in public cloud (Azure, GCP) and IT operations.
• Experience with onsite-offshore delivery models and distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaboration with COE Groups and Practice Teams to meet client requirements.
• Presenting to Steering Committees and Operations teams.

Responsibilities

• Client Relationship Management: act as primary contact to build trust and understand client goals.
• Project Oversight: plan projects, manage timelines, resources and deliverables.
• Financial & Contract Management: oversee project finances and terms.
• Problem Resolution: address client issues promptly.
• Internal Coordination: liaise with sales, marketing, and tech teams.
• Driving Opportunities: manage RFI/RFPs and new business opportunities.

Skills

Client relationship

Project management

Cloud: Azure & GCP

Stakeholder management

English communication

Education

Bachelor's degree in CS/IT

Tools

Azure

GCP

ServiceNow

ITIL

PMP

Job description

Job Description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management: Oversee project finances and ensure terms are met.
• Problem Resolution: Address client issues, complaints, and conflicts promptly.
• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite-offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

Qualifications/Certifications preferred

• Bachelor's degree in computer science, Information Technology, or a related field.
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)
• ServiceNow Certified Implementation Specialist (CIS) for any module is good to have

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $105,000 - $160,000 a year

#LI-CM2

Location: Cincinnati, OH

Function: TECHNOLOGY

Role: Functional Manager

ID: 435579

Skills: Service Now

Salary Range: $105,000 - $160,000