Engagement Manager

Tata Consultancy Services; Southfield (MI); Remote; USD 120,000 - 160,000; Full time

Job summary

Tata Consultancy Services Limited seeks an Engagement Manager to build client relationships, oversee delivery, and ensure satisfaction by aligning client needs with TCS capabilities. This role blends client-facing engagement with internal coordination across sales, marketing, and technical teams, handling scope, finances, and RFI/RFP opportunities, with excellent English communication as a must.

Location: Remote with Southfield, MI base.

Qualifications

• 12-15 years of IT experience with 5+ years in client-facing roles (service delivery, client management, business development, program management)
• Experience in Banking, Financial Services and Insurance (BFSI) industries
• Strong background in public cloud (Azure, GCP), insurance solutions, IT network operations and security

Responsibilities

• Client Relationship Management: act as main contact, build trust, understand client goals.
• Project Oversight: orchestrate plans, timelines, resources, and deliverables.
• Financial & Contract Management: oversee project finances and ensure terms are met.
• Problem Resolution: address client issues and conflicts promptly.
• Internal Coordination: liaise with sales, marketing, and technical teams to deliver solutions.
• Drive Opportunities: lead RFI/RFP processes and propose new business opportunities.

Skills

Client relationship management

Project oversight

Financial & contract management

Problem resolution

Internal coordination

RFI/RFP opportunities

Public Cloud (Azure, GCP)

Banking/FSI domain experience

English communication

Onsite-offshore delivery

Education

Bachelor's degree in Computer Science/Information Technology

Job description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management: Oversee project finances and ensure terms are met.
• Problem Resolution: Address client issues, complaints, and conflicts promptly.
• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite-offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

Qualifications/Certifications preferred

• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)

Location: Remote

Location: Southfield, MI

Salary Range: $120,000-$160,000 a year.