Engagement Manager

Tata Consultancy Services; San Diego (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

Tata Consultancy Services Limited is seeking an Engagement Manager to nurture client relationships, oversee project delivery, and ensure satisfaction by aligning client needs with company capabilities. This role serves as the primary contact, manages scope and finances, resolves issues, and coordinates cross-functional teams for long-term partnerships.

The position balances client-facing and internal engagement, requiring exceptional English communication.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate.
• Project Management Professional (PMP).

Responsibilities

• Serve as primary point of contact, build trust, and understand client goals.
• Orchestrate project plans, manage timelines, resources, and deliverables.
• Oversee project finances and ensure terms are met.
• Address client issues, complaints, and conflicts promptly.
• Liaise with sales, marketing, and technical teams to deliver solutions.
• Drive the RFI/RFPs, proactive proposal and new business opportunities requests.
• Create initiatives to boost morale, satisfaction, and productivity.
• Foster a positive, inclusive environment with recognition and work-life balance.
• Collaborate with HR and leadership to align engagement efforts with company goals.

Skills

Client relationship management

Project management

Stakeholder communication

Team coordination

Education

Bachelor's degree in computer science, Information Technology, or a related field

ITIL Foundation / Intermediate

Project Management Professional (PMP)

Tools

MS Azure

GCP

Job description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management: Oversee project finances and ensure terms are met.
• Problem Resolution: Address client issues, complaints, and conflicts promptly.
• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite-offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

Qualifications/Certifications preferred:

• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)

Location: Remote
Salary Range: $120,000-$180,000 a year.

Location: San Diego, CA

Function: TECHNOLOGY

Role: Engagement Manager

ID: 434854

Skills: Artificial Intelligence | Business Process Management(BPM)

Salary Range: $120,000 - $180,000