Full-Time Respiratory Equipment & Customer Care Specialist

Binson's Medical Equipment & Supplies; Livonia (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Binson’s Medical Equipment & Supplies is seeking a customer-focused associate to assist patients with selecting respiratory supplies and processing transactions in a friendly, professional setting. The role includes inventory management, verifying insurance, and documenting orders while delivering excellent service.

Schedule is Monday–Friday, 8:30 AM–5:00 PM, with opportunities to help patients with CPAP and BiPAP setups, equipment education, and ongoing support for safe use and maintenance of

Qualifications

• Must have high school diploma or equivalent.
• 1–2 years of experience in retail, customer service, or medical office setting.
• Familiarity with basic medical terminology and medical insurance processes is a plus.
• Excellent interpersonal and communication skills with empathy and patience.
• Experience with POS systems and inventory software is preferred.

Responsibilities

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe use, care, and maintenance of durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment set ups.
• Set up CPAP, BiPAP, and related respiratory equipment.
• Educate patients on proper use, mask fitting, cleaning, and maintenance.
• Demonstrate equipment operation and answer patient questions.
• Ensure patients understand compliance requirements and follow-up procedures.
• Accurately document patient information, equipment serial numbers, and setup details.
• Troubleshoot equipment issues and coordinate repairs or replacements as needed.

Skills

Interpersonal communication

Empathy and patience

Customer service

Attention to detail

Education

High School Diploma or equivalent

Tools

POS systems

Inventory software

Job description

Binson’s Medical Equipment & Supplies is seeking a customer-focused associate to assist patients with selecting respiratory supplies and processing transactions in a friendly, professional setting. The role includes inventory management, verifying insurance, and documenting orders while delivering excellent service.

Schedule is Monday–Friday, 8:30 AM–5:00 PM, with opportunities to help patients with CPAP and BiPAP setups, equipment education, and ongoing support for safe use and maintenance of