Respiratory Equipment Specialist

Binson's Medical Equipment & Supplies; Fort Wayne (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Binson's Medical Equipment & Supplies invites applications for a full-time, on-site role in Fort Wayne. The position emphasizes assisting patients with selecting and purchasing respiratory supplies, handling transactions, and ensuring accurate documentation with insurance verification.

Customer-centered care is central to every interaction. The role requires at least a high school diploma and 1–2 years in retail, customer service, or a medical office.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of experience in retail, customer service, or a medical office setting.
• Familiarity with basic medical terminology and medical insurance processes is a plus.
• Excellent interpersonal and communication skills with empathy and patience.

Responsibilities

• Greet customers and assess their medical equipment needs.
• Instruct patients and caregivers on proper use and maintenance of durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment setups and CPAP/BiPAP equipment.
• Demonstrate equipment operation and answer patient questions.
• Coordinate repairs or replacements as needed.

Skills

Customer service

Empathy

POS systems

Inventory software

Medical terminology

Education

High school diploma

Tools

POS systems

Inventory software

Job description

• Location 2934 E. Dupont Rd.,Fort Wayne, IN, 46825,United States
• Employee Type Full Time - Hourly
• Required Degree High school

Description

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

The Role

To support patients by assisting with the selection and purchase of respiratory supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

Schedule

Monday–Friday | 8:30 AM - 5:00 PM

What We're Looking For

• High School Diploma or equivalent
• Minimum 1–2 years of experience in retail, customer service, or a medical office setting
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience
• Skilled with point-of-sale (POS) systems and inventory software

What You’ll Be Doing

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment set ups
• Set up CPAP, BiPAP, and related respiratory equipment
• Educate patients on proper use, mask fitting, cleaning, and maintenance
• Demonstrate equipment operation and answer patient questions
• Ensure patients understand compliance requirements and follow-up procedures
• Accurately document patient information, equipment serial numbers, and setup details
• Troubleshoot equipment issues and coordinate repairs or replacements as needed
• Competitive pay