Customer Service/Respiratory Specialist

Binson's Medical Equipment & Supplies; Livonia (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Binson’s Medical Equipment & Supplies is seeking a customer-focused associate to assist patients with selecting respiratory supplies and processing transactions in a friendly, professional setting. The role includes inventory management, verifying insurance, and documenting orders while delivering excellent service.

Schedule is Monday–Friday, 8:30 AM–5:00 PM, with opportunities to help patients with CPAP and BiPAP setups, equipment education, and ongoing support for safe use and maintenance of

Qualifications

• Must have high school diploma or equivalent.
• 1–2 years of experience in retail, customer service, or medical office setting.
• Familiarity with basic medical terminology and medical insurance processes is a plus.
• Excellent interpersonal and communication skills with empathy and patience.
• Experience with POS systems and inventory software is preferred.

Responsibilities

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe use, care, and maintenance of durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment set ups.
• Set up CPAP, BiPAP, and related respiratory equipment.
• Educate patients on proper use, mask fitting, cleaning, and maintenance.
• Demonstrate equipment operation and answer patient questions.
• Ensure patients understand compliance requirements and follow-up procedures.
• Accurately document patient information, equipment serial numbers, and setup details.
• Troubleshoot equipment issues and coordinate repairs or replacements as needed.

Skills

Interpersonal communication

Empathy and patience

Customer service

Attention to detail

Education

High School Diploma or equivalent

Tools

POS systems

Inventory software

Job description

• Employee Type Full Time - Hourly
• Required Degree High school

Description

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

The Role: To support patients by assisting with the selection and purchase of respiratory supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

Schedule:Monday–Friday | 8:30 AM - 5:00 PM

What We're Looking For

• High School Diploma or equivalent
• Minimum 1–2 years of experience in retail, customer service, or a medical office setting
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience
• Skilled with point-of-sale (POS) systems and inventory software

What You’ll Be Doing

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment set ups
• Set up CPAP, BiPAP, and related respiratory equipment
• Educate patients on proper use, mask fitting, cleaning, and maintenance
• Demonstrate equipment operation and answer patient questions
• Ensure patients understand compliance requirements and follow-up procedures
• Accurately document patient information, equipment serial numbers, and setup details
• Troubleshoot equipment issues and coordinate repairs or replacements as needed
• Competitive pay