Customer Service-Respiratory and Sleep

Quipt Home Medical; Lexington (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance - multiple plans to choose from

Dental & Vision Insurance

Short Term Disability & Long Term Disability Options

Life Insurance

Generous PTO plan

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical in Lexington, SC is seeking a Customer Service Representative for its Sleep & Respiratory division. The role involves verifying insurance, educating patients on CPAP/BIPAP, and providing excellent customer service.

The ideal candidate will have a high school diploma, 2 years of healthcare experience, and exceptional communication skills. Join us in making a difference in patients' lives through outstanding service.

Qualifications

• 2 years in a healthcare environment preferred.
• Experience with insurance verification, patient intake, and customer service preferred.

Responsibilities

• Patient Intake
• Insurance Verification
• Educating patients about CPAP/BIPAPs
• Communicating with patients and doctors' offices
• Cleaning and testing equipment
• Work under the Respiratory Therapist to assist with CPAP setups

Skills

Exceptional communication and customer service skills

Organizational and time management skills

Attention to detail

Strong computer skills

Ability to multitask

Education

High school or equivalent

Job description

Overview

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Benefits

• Medical Insurance - multiple plans to choose from
• Dental & Vision Insurance
• Short Term Disability & Long Term Disability Options
• Life Insurance
• Generous PTO plan
• Paid Holidays
• 401K
• 401K match
• Competitive Pay

Position

Customer Service - Respiratory and Sleep

General Description

As a Customer Service Rep in our Sleep & Respiratory division you will verify patients’ insurance benefits, answer patient questions about CPAP & BIPAP and discuss financial responsibility with patients. You must demonstrate that you are capable of educating patients about the importance and benefits of CPAP/BIPAP. The ideal candidate will be an ambitious self-starter with strong communication skills, a positive attitude and a passion for customer service.

Job Responsibilities and Duties

• Patient Intake
• Insurance Verification
• Educating patients about CPAP/BIPAPs
• Communicating with patients and doctors\' offices
• Cleaning and testing equipment
• Work under the Respiratory Therapist to assist with CPAP setups
• Other duties as assigned

Requirements

Job Requirements

• Excellent organizational and time management skills
• Extreme attention to detail is required
• Must possess exceptional communication and customer service skills
• Strong computer skills
• Team player who is able to multitask
• Professional appearance and positive attitude are essential
• Able to pass a background check

Work Experience

A minimum of 2 years in a healthcare environment preferred. Experience with insurance verification, patient intake and customer service preferred.

Education

• High school or equivalent

Experience

• Customer Service: 1 year
• Healthcare: 2 years
• Respiratory/sleep background a plus, but not required