Sleep Equipment Specialist – CPAP/BiPAP Setup & Support

Corner-Home-Medical; Olson's Mobile Home Park (MN); On-site; USD 25,000 - 28,000; Full time

Job summary

Corner Home Medical is seeking a Clinical Specialist to support patients with home respiratory equipment including CPAP, BiPAP, and other durable medical equipment. This role blends customer service, patient education, and equipment setup in a patient‑facing format.

The position emphasizes strong communication skills, healthcare experience, and ability to manage equipment setup, troubleshooting, and insurance interactions.

Qualifications

• 5+ years of customer service experience in a healthcare setting preferred.
• Knowledge of DME preferred.
• Brightree software experience desired (training available).
• Strong written and verbal communication skills with excellent phone etiquette.
• Ability to make sound decisions and problem-solve in a positive, professional manner.

Responsibilities

• Provide exceptional customer service to patients, families, referral partners, and caregivers.
• Support general customer service functions as needed within the branch.
• Instruct customers on CPAP/BiPAP setups, downloads, mask fittings, and troubleshooting.
• Assess patient needs and ensure proper equipment placement based on medical requirements.
• Discuss Medicare and insurance coverage requirements with patients, families, and physicians.
• Obtain verbal orders from physicians and verify insurance coverage and prior authorizations.
• Enter patient demographics, medical information, insurance details, and charges into computer systems (Brightree experience a plus).
• Implement changes in treatment plans as prescribed by physicians.
• Troubleshoot patient equipment issues and provide solutions.
• Schedule and complete follow-up calls, assessments, and home visits for CPAP/BiPAP and other respiratory equipment.
• Document all patient interactions, findings, and follow-up activities.
• Serve as a liaison between CHM, physicians, caregivers, and home care teams.
• Participate in process improvement projects and special assignments.

Skills

Customer service

Healthcare experience

English fluency

Communication skills

DME knowledge

Tools

Brightree

Job description

Corner Home Medical is seeking a Clinical Specialist to support patients with home respiratory equipment including CPAP, BiPAP, and other durable medical equipment. This role blends customer service, patient education, and equipment setup in a patient‑facing format.

The position emphasizes strong communication skills, healthcare experience, and ability to manage equipment setup, troubleshooting, and insurance interactions.