Customer Service/Respiratory Specialist

Binson's Medical Equipment & Supplies; Sterling Heights (MI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Binson's Medical Equipment & Supplies in Sterling Heights, MI is seeking a full-time associate to assist customers with respiratory supplies in a friendly, professional setting. Responsibilities include processing transactions, inventory management, and insurance verification to ensure accurate orders and patient satisfaction.

Strong communication and empathy are essential for success in this role. Candidates should have a high school diploma, 1–2 years retail or medical office experience, and

Qualifications

• High School Diploma or equivalent is required.
• Minimum 1-2 years of experience in retail, customer service, or medical office.
• Familiarity with medical terminology and insurance processes is a plus.
• Excellent interpersonal and communication skills with empathy and patience.
• Skilled with POS systems and inventory software.

Responsibilities

• Greet customers and assess medical equipment needs, recommending products.
• Instruct patients and caregivers on use, care, and maintenance of equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment setups and set up CPAP/BiPAP equipment.
• Educate patients on proper use, mask fitting, cleaning, and maintenance.
• Demonstrate equipment operation and answer patient questions.
• Ensure patients understand compliance requirements and follow-up procedures.
• Accurately document patient information, equipment serial numbers, and setup details.
• Troubleshoot equipment issues and coordinate repairs or replacements as needed.
• Competitive pay.

Skills

Customer service

Empathy

Interpersonal skills

POS systems

Inventory software

Education

High School Diploma or equivalent

Tools

POS systems

Inventory software

Job description

• Base Pay $17.00 - $20.00 / Hour
• Employee Type Full Time - Hourly
• Required Degree High school

At Binson's, we believe in three things: Better Products, Better Services, Better Lives - and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place.

The Role:

To support patients by assisting with the selection and purchase of respiratory supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

Schedule:

Monday-Friday | 8:30 AM - 5:00 PM

What We're Looking For

• High School Diploma or equivalent
• Minimum 1-2 years of experience in retail, customer service, or a medical office setting
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience
• Skilled with point-of-sale (POS) systems and inventory software

What You'll Be Doing

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment set ups
• Set up CPAP, BiPAP, and related respiratory equipment
• Educate patients on proper use, mask fitting, cleaning, and maintenance
• Demonstrate equipment operation and answer patient questions
• Ensure patients understand compliance requirements and follow-up procedures
• Accurately document patient information, equipment serial numbers, and setup details
• Troubleshoot equipment issues and coordinate repairs or replacements as needed
• Competitive pay