Customer Service-Respiratory and Sleep

Quipt Home Medical, Corp; Lexington (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability Options

Life Insurance

Generous PTO plan

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical, Corp is seeking a full-time Customer Service Rep for their Respiratory and Sleep division in Lexington, South Carolina. The role involves verifying insurance benefits, educating patients about CPAP/BIPAP, and assisting in setups.

The ideal candidate must have excellent communication and organizational skills, with at least 2 years of healthcare experience preferred. Benefits include comprehensive medical and dental insurance, generous PTO, and a 401K plan.

Qualifications

• 2 years in a healthcare environment preferred.
• Experience with insurance verification and patient intake preferred.
• 1 year of customer service experience required.

Responsibilities

• Verify patients' insurance benefits.
• Educate patients about CPAP/BIPAP.
• Communicate with patients and doctors' offices.
• Assist with CPAP setups under the Respiratory Therapist.
• Clean and test equipment.
• Perform patient intake.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service skills

Computer skills

Education

High school or equivalent

Job description

Description

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Let’s start with what’s important to you. The Benefits.....

• Medical Insurance- multiple plans to choose from
• Dental & Vision Insurance
• Short Term Disability & Long Term Disability Options
• Life Insurance
• Generous PTO plan
• Paid Holidays
• 401K
• 401K match
• Competitive Pay

Position

Customer Service-Respiratory and Sleep

General Description

As a Customer Service Rep in our Sleep & Respiratory division you will verify patients’ insurance benefits, answer patient questions about CPAP & BIPAP and discuss financial responsibility with patients. As a Customer Service Rep, you must demonstrate that you are capable of educating patients about the importance and benefits of CPAP/BIPAP. The ideal candidate will be an ambitious self-starter with strong communication skills, a positive attitude and who possesses a passion for customer service.

Job Responsibilities and duties include

• Patient Intake
• Insurance Verification
• Educating patients about CPAP/BIPAPS
• Communicating with patients and doctors' offices
• Cleaning and testing equipment
• Work under the Respiratory Therapist to assist with CPAP setups
• Other duties as assigned

Requirements

Job Requirements

• Excellent organizational and time management skills
• Extreme attention to detail is required
• Must possess exceptional communication and customer service skills
• Strong Computer skills
• Team player who is able to multitask
• Professional appearance and positive attitude are essential!
• Able to pass a background check

Work Experience

A minimum of 2 years in a healthcare environment preferred. Experience with insurance verification, patient intake and customer service preferred.

Job Type

Full-time

Required education

• High school or equivalent

Required experience

• Customer Service: 1 year
• Healthcare: 2 years
• Respiratory/sleep background a plus, but not required.