Full-Time Remote Crisis Counselor (988 Support)

CONTACT Care Line; Tennessee; Remote; USD 25,000 - 39,000; Full time

Job summary

CONTACT Care Line is hiring Crisis Counselors for a fully remote, full-time role in the United States. Shifts are 8.5 hours, with both weekend days required, and 40 hours weekly. Responsibilities include responding to 988 chat, text, and calls, assessing suicide risk, and documenting interactions promptly.

Training and supervision are provided to ensure quality care in a supportive team environment. Ideal candidates will have a Bachelor’s in Social Work or related field, at least 1 year in

Qualifications

• Bachelor’s Degree from an accredited institution in Social Work or related mental health field, or equivalent experience.
• Minimum of 1 year of experience in mental health, crisis intervention, or related field.
• Must be 18 years or older and able to work remotely with a strong commitment to safety and ethics.

Responsibilities

• Respond to 988 chat, text, and telephone interactions in a timely and compassionate manner.
• During chat-focused shifts, manage two concurrent chat interactions in alignment with the two-chat policy, while maintaining accuracy, professionalism, and timely responses.
• Assess and mitigate suicide risk using established protocols and safety planning procedures
• Deliver emotional support utilizing active listening and de-escalation skills
• Provide referrals to appropriate community resources as needed
• Follow all clinical and operational protocols across all shifts, including initiating phone contact in the event of disconnection with a high-risk visitor or during imminent risk (IR) situations
• Initiate and conduct follow-up outreach, when necessary, based on visitor needs and clinical services guidelines
• Participate in and complete training for both chat and phone-based services; maintain readiness to support visitors across all assigned mediums

Skills

Empathic listening

Strong communication

Risk assessment

Documentation

Team collaboration

Education

Bachelor’s Degree in Social Work or related field

Job description

CONTACT Care Line is hiring Crisis Counselors for a fully remote, full-time role in the United States. Shifts are 8.5 hours, with both weekend days required, and 40 hours weekly. Responsibilities include responding to 988 chat, text, and calls, assessing suicide risk, and documenting interactions promptly.

Training and supervision are provided to ensure quality care in a supportive team environment. Ideal candidates will have a Bachelor’s in Social Work or related field, at least 1 year in