Full-Time Overnight Member Experience Specialist

Planet Fitness Franchising, LLC; Gahanna (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Planet Fitness Franchising, LLC is seeking an Overnight Customer Service Representative to deliver a superior member experience during the 10pm–6am shift. You will perform front desk duties, greet members and guests, process new sign-ups, tours, and account updates while ensuring a clean, safe gym environment.

The role emphasizes exceptional customer service, a positive attitude, punctuality, and the ability to handle inquiries professionally.

Qualifications

• Customer service experience is preferred.
• Basic computer skills required.
• Ability to stay upbeat and professional at all times.
• Punctual and reliable attendance required.
• Strong listening and communication skills.
• Diplomacy in interactions with members and staff.
• Must be 18+ years old.

Responsibilities

• Greet members, guests, and prospective members with excellent customer service.
• Answer phones and assist callers with questions; assist with front desk tasks.
• Complete new member sign-ups and tours of the club.
• Update member accounts and respond to questions promptly.
• Maintain cleanliness and safety of the club environment.
• Monitor for safety and assist members throughout shifts.
• Clean and sanitize restrooms, locker rooms, and equipment.
• Restock supplies and report broken amenities to the Club Manager.

Skills

Customer service

Computer literacy

Positive attitude

Punctuality

Empathy and problem solving

Active listening

Diplomacy

Communication

Education

High School diploma/GED

Job description

Planet Fitness Franchising, LLC is seeking an Overnight Customer Service Representative to deliver a superior member experience during the 10pm–6am shift. You will perform front desk duties, greet members and guests, process new sign-ups, tours, and account updates while ensuring a clean, safe gym environment.

The role emphasizes exceptional customer service, a positive attitude, punctuality, and the ability to handle inquiries professionally.