Overnight Member Experience Specialist

Planet Fitness Franchising, LLC; West Columbia (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Wellness resources

401(k) matching

Employee discounts

Weekly pay with monthly bonus

Job summary

Planet Fitness Franchising, LLC is seeking an Overnight Front Desk Associate to provide a superior member experience and uphold our Judgement Free Zone. You will assist with check-ins, support members on the club floor, and handle phones and memberships.

This role requires a positive attitude, reliability, and strong communication. CPR/AED readiness is encouraged. Overnight shifts include benefits and advancement opportunities.

Qualifications

• Background check required.
• Willing to become CPR/AED certified.
• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.

Responsibilities

• Greet members/guests and assist with check-in.
• Promote the Judgement Free Zone and assist members on the club floor.
• Answer phones and assist callers.
• Process memberships and update billing information.
• Conduct member tours and promote memberships.
• Process retail transactions and drive sales goals.
• Clean and sanitize equipment and spa amenities.
• Maintain restrooms and ensure cleanliness.
• Monitor club areas and address safety issues.
• Report maintenance concerns promptly.

Skills

Positive attitude

Customer service

Communication

Empathy

Punctuality

Reliability

Team player

Tools

Basic computer skills

Job description

Planet Fitness Franchising, LLC is seeking an Overnight Front Desk Associate to provide a superior member experience and uphold our Judgement Free Zone. You will assist with check-ins, support members on the club floor, and handle phones and memberships.

This role requires a positive attitude, reliability, and strong communication. CPR/AED readiness is encouraged. Overnight shifts include benefits and advancement opportunities.