Full-Time Marine Order & Customer Service Specialist

Doug Russell Inc; Worcester (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

401(k) matching

Dental insurance

Job summary

Doug Russell Marine in Worcester, MA is seeking a full-time Customer Service Representative to join our team. You will handle online and phone order entries, answer inquiries, qualify calls, and support other departments by relaying messages and emails.

We value a team player with strong communication, excellent attention to detail, and the ability to multitask. Marine and boating experience is helpful but not required.

Qualifications

• Customer service experience preferred.
• Strong communication skills and attention to detail required.
• Ability to multitask and work well in a team.

Responsibilities

• Process online order entries.
• Process phone order entries.
• Field customer inquiries received online or by phone.
• Qualify calls and route to appropriate colleagues.
• Support other departments by sending emails and relaying messages.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Job description

Doug Russell Marine in Worcester, MA is seeking a full-time Customer Service Representative to join our team. You will handle online and phone order entries, answer inquiries, qualify calls, and support other departments by relaying messages and emails.

We value a team player with strong communication, excellent attention to detail, and the ability to multitask. Marine and boating experience is helpful but not required.