Customer ServiceOrder Processing

Doug Russell Inc; Worcester (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

401(k) matching

Dental insurance

Job summary

Doug Russell Marine in Worcester, MA is seeking a full-time Customer Service Representative to join our team. You will handle online and phone order entries, answer inquiries, qualify calls, and support other departments by relaying messages and emails.

We value a team player with strong communication, excellent attention to detail, and the ability to multitask. Marine and boating experience is helpful but not required.

Qualifications

• Customer service experience preferred.
• Strong communication skills and attention to detail required.
• Ability to multitask and work well in a team.

Responsibilities

• Process online order entries.
• Process phone order entries.
• Field customer inquiries received online or by phone.
• Qualify calls and route to appropriate colleagues.
• Support other departments by sending emails and relaying messages.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Job description

Benefits:

Employee discounts

Health insurance

Paid time off

401(k) matching

Dental insurance

Job description:

Since 1956 Doug Russell Marine has been a staple in the marine and boating industry. We're located on Route 20 in Worcester and looking to add a motivated and dependable full-time member to our customer service team.

As a customer service representative, you would be responsible for a variety of daily office tasks including:

• Online order entry
• Phone order entry
• Fielding customer service related inquiries (both online and via telephone)
• Qualifying phone calls and routing them accordingly
• Assisting other dept. personnel as needed, such as sending emails, returning calls, and delivering messages to other department personnel

The ideal candidate must be a team player who possesses a strong work ethic, excellent communication skills, great attention to detail, the ability to multitask, and have a good background in customer service.

Marine & boating experience is desired but not required.

This is a full time position with the possibility for advancement into other roles for the right candidate looking for advancement.

Shift Hours:

Monday - Friday 8am to 5pm Saturday* 8am-12pm (*only from May 1 through July 1 )