Customer Care Specialist | High-Volume Support & CRM

Onewater Marine; Salem (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Singleton Marine - Keowee North Marine in Salem, SC is seeking a Customer Care Representative to handle a high volume of calls and emails, delivering outstanding service and resolving issues promptly.

You will be the first point of contact, requiring excellent communication, multitasking, and basic Microsoft Office/CRM skills. Prior call-center experience is a plus.

This full-time role offers an opportunity to contribute to customer satisfaction and maintain our reputation for quality service.

Qualifications

• Must have strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office; experience with CRM software is a plus.

Responsibilities

• Answer a high volume of calls and emails from customers.
• Resolve customer issues promptly and professionally.
• Provide exceptional customer service to ensure satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues.

Skills

Communication

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

Job description

Singleton Marine - Keowee North Marine in Salem, SC is seeking a Customer Care Representative to handle a high volume of calls and emails, delivering outstanding service and resolving issues promptly.

You will be the first point of contact, requiring excellent communication, multitasking, and basic Microsoft Office/CRM skills. Prior call-center experience is a plus.

This full-time role offers an opportunity to contribute to customer satisfaction and maintain our reputation for quality service.