Marine Engine Support Specialist

Laborde Products; Covington (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401k with company match

Paid Time Off & Holidays

Annual bonus

Job summary

Laborde Products, a marine engine distributor serving the Southeast to the Great Lakes, seeks a Customer Support Representative. You will support engine commissioning, service coordination, and maintenance planning, ensuring timely technical guidance and proactive follow-up.

In this role you will be the primary contact for customers, coordinate with Sales, Service, Parts, Engineering, and Operations, document activities in CRM, and help identify opportunities to improve uptime and reliability

Qualifications

• Minimum 2 years of industrial, engine, marine, or mechanical experience.
• Minimum 1 year of customer support, technical support, or customer-facing experience.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Strong organizational skills with the ability to manage multiple priorities and customer needs simultaneously.
• Strong problem-solving skills and ability to respond to issues with urgency and professionalism.

Responsibilities

• Support engine commissioning activities from startup through completion.
• Provide timely and accurate guidance related to piping, exhaust, wiring, and ancillary systems during engine installations.
• Assist customers and internal teams with troubleshooting installation and startup issues.
• Conduct customer presentations and walkthroughs related to installation procedures, maintenance requirements, and proper engine operation.
• Serve as a primary point of contact for customer communication related to service coordination and commissioning activities.
• Coordinate scheduling, service updates, and communication between customers and internal departments.
• Route technical issues and customer concerns to the appropriate internal teams to ensure timely resolution.
• Maintain strong customer relationships through proactive communication and responsiveness.
• Support customers with maintenance planning and service interval tracking.
• Monitor engine hours and maintenance schedules to help reduce unplanned downtime.
• Assist customers with long-term service planning and equipment lifecycle support.
• Act as a liaison between Sales, Service, Parts, Engineering, and Operations to ensure alignment throughout the customer support process.
• Collaborate with internal teams to improve communication, coordination, and customer support processes.
• Identify recurring customer issues and provide feedback to support process improvements and operational efficiency.
• Document customer calls, meetings, site visits, and activity within CRM systems.
• Participate in ongoing product, technical, and industry training.
• Prepare quotes for maintenance, overhaul, and service-related work.
• Provide customers with pricing and availability information for filters, belts, gaskets, and related components.
• Communicate parts lead times and coordinate support for maintenance-related requests.
• Recommend preventative maintenance items, inspections, and service opportunities based on customer equipment and operating conditions.
• Promote oil sampling, coolant sampling, inspections, and vessel surveys when appropriate.
• Support customers with identifying opportunities to improve equipment reliability and uptime.
• Monitor high-priority customers and maintain accurate service history records.
• Identify repower, upgrade, and service opportunities and communicate them to Sales teams.
• Provide customer and field feedback to support future sales opportunities and operational improvements.
• Support the promotion and coordination of engine monitoring systems and related customer education initiatives.

Skills

High energy

Customer service mindset

Clear technical communication

Interpersonal skills

Cross-functional collaboration

Time management

Problem solving

Team player

Education

High school diploma or equivalent

Maritime academy or technical degree (preferred)

Tools

CRM systems

Job description

Laborde Products, a marine engine distributor serving the Southeast to the Great Lakes, seeks a Customer Support Representative. You will support engine commissioning, service coordination, and maintenance planning, ensuring timely technical guidance and proactive follow-up.

In this role you will be the primary contact for customers, coordinate with Sales, Service, Parts, Engineering, and Operations, document activities in CRM, and help identify opportunities to improve uptime and reliability