Marine Customer Experience Specialist

Juniper Atlantic LLC; Milwaukee (WI); On-site; USD 40,000 - 53,000; Full time

Job summary

Juniper Atlantic LLC, a marine services company in Milwaukee, WI, is hiring a full-time Customer Service Representative. You will handle client inquiries, assist with orders, and maintain records to ensure smooth service.

Ideal candidates have a high school diploma, customer-service experience, and strong communication skills. Proficiency with MS Office (Outlook and Excel) is a plus, as is the ability to work both independently and as part of a team in a busy office.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office Suite (Outlook and Excel).
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming calls and emails from clients, providing prompt and accurate information.
• Assist clients with inquiries related to our marine services and solutions.
• Document and track customer interactions and issues.
• Maintain accurate records of customer information and service history.
• Provide exceptional customer service, ensuring client satisfaction and loyalty.
• Collaborate with the sales and technical teams to resolve client issues.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Job description

Juniper Atlantic LLC, a marine services company in Milwaukee, WI, is hiring a full-time Customer Service Representative. You will handle client inquiries, assist with orders, and maintain records to ensure smooth service.

Ideal candidates have a high school diploma, customer-service experience, and strong communication skills. Proficiency with MS Office (Outlook and Excel) is a plus, as is the ability to work both independently and as part of a team in a busy office.