Customer Care Specialist — Fast-Paced Support & CRM

Central Marine; Salem, Northern (OR, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Singleton Marine - Keowee North Marine in Salem, SC, is seeking a Customer Care Representative to handle a high volume of calls and emails, delivering exceptional service and resolving issues promptly.

The role emphasizes effective communication, empathy, and the ability to multitask in a fast-paced environment, with a focus on maintaining quality records and collaborating across departments.

Qualifications

• High school diploma or equivalent.
• 1+ year of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office and other relevant software.

Responsibilities

• Answering a high volume of calls and emails from customers.
• Resolving customer issues in a timely and efficient manner.
• Providing exceptional customer service to ensure customer satisfaction.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to resolve complex customer issues.

Skills

Customer service experience

Communication skills

Multitasking

Prioritization

MS Office

Education

High school diploma or equivalent

Tools

CRM software

Call center software

Job description

Singleton Marine - Keowee North Marine in Salem, SC, is seeking a Customer Care Representative to handle a high volume of calls and emails, delivering exceptional service and resolving issues promptly.

The role emphasizes effective communication, empathy, and the ability to multitask in a fast-paced environment, with a focus on maintaining quality records and collaborating across departments.