Customer Care Specialist — Fast-Paced Support & CRM

Central Marine; Salem (OR); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Singleton Marine - Keowee North Marine in Salem, SC, is seeking a Customer Care Representative to handle a high volume of calls and emails, delivering exceptional service and resolving issues promptly.

The role emphasizes effective communication, empathy, and the ability to multitask in a fast-paced environment, with a focus on maintaining quality records and collaborating across departments.

Qualifications

• High school diploma or equivalent.
• 1+ year of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office and other relevant software.

Responsibilities

• Answering a high volume of calls and emails from customers.
• Resolving customer issues in a timely and efficient manner.
• Providing exceptional customer service to ensure customer satisfaction.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to resolve complex customer issues.

Skills

Customer service experience

Communication skills

Multitasking

Prioritization

MS Office

Education

High school diploma or equivalent

Tools

CRM software

Call center software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Representative

Full-Time Singleton Marine - Keowee North Marine, Salem, SC, US

30+ days ago Requisition ID: 2225

About the Role:

As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our customers, and your primary goal will be to ensure their satisfaction with our products and services. You will be expected to handle a high volume of calls and emails, and to resolve customer issues in a timely and efficient manner. Your ability to communicate effectively and empathetically will be critical to your success in this role. You will be an integral part of our team, and will play a key role in maintaining our reputation for outstanding customer service.

Minimum Qualifications:

• High school diploma or equivalent
• 1+ years of experience in a customer service role
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and other relevant software

Preferred Qualifications:

• Experience in a call center environment
• Experience with CRM software

Responsibilities:

• Answering a high volume of calls and emails from customers
• Resolving customer issues in a timely and efficient manner
• Providing exceptional customer service to ensure customer satisfaction
• Maintaining accurate records of customer interactions and transactions
• Collaborating with other departments to resolve complex customer issues

Skills:

In this role, you will use your exceptional communication and problem-solving skills to provide outstanding customer service. You will also use your ability to multitask and prioritize to handle a high volume of calls and emails. Your proficiency in Microsoft Office and other relevant software will be essential to maintaining accurate records of customer interactions and transactions. Additionally, your experience in a call center environment and with CRM software will be beneficial in this role. Overall, your skills will be critical to ensuring our customers receive the best possible experience with our products and services.