Marine Customer Care Specialist — Full-Time with Benefits

CMP Group; Suffolk (VA); Hybrid; USD 35,000 - 39,000; Full time

Benefits offered by this job

Extended Benefits Plan (Vision/Dental/

401K

2 week vacation

12 paid holidays

Continued training

Job summary

CMP Global, a leading provider of Marine Products, Construction, and Industrial solutions, seeks a Customer Service Representative to join the Suffolk, Virginia team on a full-time basis. You will deliver an exceptional customer experience, act as a liaison, and resolve issues with accuracy and efficiency.

Responsibilities include order processing, invoicing, returns, CRM management, and collaborating with sales and production to ensure timely deliveries.

Qualifications

• 1- 3 years of customer service experience in a manufacturing environment (preferred in marine industry).
• 1- 3 years of order entry experience.
• 1- 3 years of using Microsoft Office/Software.
• 1- 3 years of using CRM systems.

Responsibilities

• Respond to customer inquiries through multiple channels and reply to email orders within 24 hours.
• Process orders, invoices, cancellations and changes daily; back up E-Commerce portals.
• Prepare credit authorizations and Return Goods Authorizations (RGA).
• Troubleshoot and investigate customer issues; maintain CRM records and status reports.
• Provide product pricing, stock inquiries, warranty, recalls and replacements information.

Skills

Customer service

Order entry

CRM systems

Microsoft Office

Phone etiquette

Interpersonal skills

Education

BSc in Business Administration

Tools

CRM software

Microsoft Office

Job description

CMP Global, a leading provider of Marine Products, Construction, and Industrial solutions, seeks a Customer Service Representative to join the Suffolk, Virginia team on a full-time basis. You will deliver an exceptional customer experience, act as a liaison, and resolve issues with accuracy and efficiency.

Responsibilities include order processing, invoicing, returns, CRM management, and collaborating with sales and production to ensure timely deliveries.