Customer Service Pro — Shipments, Billing & Support

XPO Logistics, Inc.; Columbus (OH); On-site; USD 46,000 - 53,000; Full time

Job summary

XPO Logistics, Inc. in Columbus, OH is seeking a full-time Customer Service Representative to support LTL operations.

You will bill shipments, resolve documentation issues, and assist customers with inquiries, quotes, tariffs, and billing, while maintaining accuracy and timeliness. The role requires 2 years of customer service experience, strong typing and computer skills, and proficiency with Microsoft Office.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

Computer skills

Tools

Microsoft Office

Job description

XPO Logistics, Inc. in Columbus, OH is seeking a full-time Customer Service Representative to support LTL operations.

You will bill shipments, resolve documentation issues, and assist customers with inquiries, quotes, tariffs, and billing, while maintaining accuracy and timeliness. The role requires 2 years of customer service experience, strong typing and computer skills, and proficiency with Microsoft Office.