Full-Time Customer Service Specialist — Loans & Payments

LoanMax Title Loans; Overland Park (KS); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

On-the-job training

Full-time schedule

Career growth

Benefits after 91st day

Job summary

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and existing customers with loan questions, vehicle evaluations, and payment processing. This in-store role emphasizes courteous communication and accurate record-keeping in a fast-paced storefront environment.

You will handle inquiries, explain loan options, manage accounts, and perform data entry while adhering to company policies.

Qualifications

• Must have strong customer service mindset.
• Excellent communication skills are required.
• Positive attitude and strong work ethic.
• Detail-oriented and organized work style.

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Skills

Customer service

Excellent communication

Positive attitude

Detail-oriented

Organized

Education

High school diploma or equivalent

Job description

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and existing customers with loan questions, vehicle evaluations, and payment processing. This in-store role emphasizes courteous communication and accurate record-keeping in a fast-paced storefront environment.

You will handle inquiries, explain loan options, manage accounts, and perform data entry while adhering to company policies.