Bilingual Insurance Customer Advocate

Florida One Insurance; Naranja (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Licensing support

Growth opportunities

Job summary

Florida One Insurance in Florida is seeking a Full-Time Bilingual Customer Service Representative to assist clients in English and Spanish. This on-site role handles policy questions, updates, claims, and general inquiries, while building trust with a diverse client base.

The position offers a competitive salary from $42,600 to $92,000 per year plus a benefits package including medical, dental, vision, life insurance, PTO, and licensing support to help you grow within the agency.

Qualifications

• Fluency in English and Spanish (verbal and written).
• Excellent verbal and written communication skills.
• Strong empathy, professionalism, and customer service mindset.
• Strong problem-solving ability and attention to detail.
• Adaptability in a fast-paced environment and team-oriented mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with the agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual English/Spanish

Communication skills

Empathy and customer service

Problem-solving

Attention to detail

Team collaboration

Job description

Florida One Insurance in Florida is seeking a Full-Time Bilingual Customer Service Representative to assist clients in English and Spanish. This on-site role handles policy questions, updates, claims, and general inquiries, while building trust with a diverse client base.

The position offers a competitive salary from $42,600 to $92,000 per year plus a benefits package including medical, dental, vision, life insurance, PTO, and licensing support to help you grow within the agency.