Bilingual Insurance Support Specialist (English/Spanish)

Florida One Insurance; Gainesville (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing process support

Growth opportunities

Job summary

Florida One Insurance in Gainesville is seeking a Full-Time Bilingual Customer Service Representative to support diverse clients in English and Spanish. You will respond to inquiries, assist with policy updates, and guide customers through their insurance questions.

This onsite role requires empathy, clear communication, and the ability to thrive in a fast-paced environment. The position offers a competitive salary and comprehensive benefits with opportunities for growth within a trusted local

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Empathy, professionalism, and customer service mindset.
• Problem-solving ability and attention to detail.
• Ability to thrive in a team-based environment.

Responsibilities

• Responding to customer inquiries via phone, email, and in person.
• Assisting with policy updates, claims, and general insurance questions.
• Providing clear, empathetic support in both English and Spanish.
• Collaborating closely with our agent team to ensure a seamless customer experience.
• Maintaining accurate records and documentation.

Skills

Bilingual English-Spanish

Excellent communication

Empathy & professionalism

Problem solving

Team oriented

Job description

Florida One Insurance in Gainesville is seeking a Full-Time Bilingual Customer Service Representative to support diverse clients in English and Spanish. You will respond to inquiries, assist with policy updates, and guide customers through their insurance questions.

This onsite role requires empathy, clear communication, and the ability to thrive in a fast-paced environment. The position offers a competitive salary and comprehensive benefits with opportunities for growth within a trusted local