Full-Time Auto Service Scheduler — Growth & Benefits

Kool Toyota; Grand Rapids (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance options

Paid time off

Opportunities to grow within our deal­

Supportive, team-oriented work env

Job summary

Kool Toyota is seeking a motivated Service Appointment Coordinator to support our busy Service Department in Grand Rapids, MI. This full-time role emphasizes customer-focused service, scheduling efficiency, and clear communication.

You will schedule, confirm, and coordinate service appointments, answer calls, and help maintain a positive customer experience from first contact through service completion. Starting pay is $18.00+ per hour based on experience.

Qualifications

• Previous automotive dealership experience is highly preferred, especially in service scheduling, BDC, or a Service Advisor support role.
• Strong customer service and communication skills.
• Experience handling a high volume of incoming and outgoing calls.
• Excellent organizational skills and attention to detail.
• Ability to multitask and stay focused in a busy environment.
• Comfortable using computers and learning dealership software.
• Starting pay of $18.00+ per hour, based on experience.

Responsibilities

• Schedule and confirm service appointments for customers.
• Answer incoming calls and assist customers with service-related questions.
• Make outbound calls to follow up with customers and schedule appointments.
• Coordinate with Service Advisors to maintain an organized and efficient appointment schedule.
• Provide customers with information about service availability and appointment expectations.
• Maintain accurate customer information and appointment records.
• Help create a positive customer experience from the first phone call to the service visit.

Skills

Customer service

Communication

Organization

Multitasking

Phone calls

Computer skills

Tools

Dealership software

Job description

Kool Toyota is seeking a motivated Service Appointment Coordinator to support our busy Service Department in Grand Rapids, MI. This full-time role emphasizes customer-focused service, scheduling efficiency, and clear communication.

You will schedule, confirm, and coordinate service appointments, answer calls, and help maintain a positive customer experience from first contact through service completion. Starting pay is $18.00+ per hour based on experience.