Service Appointment Specialist – Growth & Training Included

Mark-Toyota-of-Plover; Town of Plover (WI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

In-house training

Toyota training

Health benefits

401k with match

Paid holidays

Job summary

Mark Toyota of Plover is seeking an Experienced Appointment Coordinator (BDC) to schedule and manage service appointments and maintain high customer satisfaction throughout the appointment process. This on-site role requires friendly communication and precise record keeping.

You'll answer calls, schedule visits, advise on maintenance, use our scheduling system, and follow up after service to ensure a positive experience.

Qualifications

• Excellent oral and written communication skills a must.
• Ability to effectively communicate in person, by email and phone.
• Strong interpersonal and customer service skills.
• Must possess basic computer skills to access customer data and use job-specific applications.

Responsibilities

• Answer inbound phone calls and schedule appointments for guests.
• Maintain accurate records of appointments and customer information.
• Ensure customer satisfaction through excellent communication and service.
• Provide best-in-class customer service via phone, email, and text.
• Learn basic operation codes for common services.
• Determine proper service needs and consult customers on required maintenance.
• Advise on maintenance recommendations.
• Learn the scheduling system for the Service Department.
• Follow up after service to ensure satisfaction.
• Support the Service Manager with other tasks as assigned.

Skills

Appointment scheduling

Communication skills

Attention to detail

Organizational skills

Job description

Mark Toyota of Plover is seeking an Experienced Appointment Coordinator (BDC) to schedule and manage service appointments and maintain high customer satisfaction throughout the appointment process. This on-site role requires friendly communication and precise record keeping.

You'll answer calls, schedule visits, advise on maintenance, use our scheduling system, and follow up after service to ensure a positive experience.