Service Appointment Coordinator

Kool Automotive Group; Grand Rapids (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Growth opportunities

Team environment

Job summary

Kool Toyota, part of Kool Automotive Group, seeks a Service Appointment Coordinator to join its busy Service Department in Grand Rapids, MI. The role emphasizes scheduling, customer service, and coordinating with Service Advisors in a fast-paced dealership environment.

The ideal candidate has previous automotive dealership or service department experience, excels in communication, and can manage high call volumes while maintaining accurate records and a friendly, professional demeanor.

Qualifications

• Experience in automotive dealership or service department preferred.
• Strong customer service and communication skills.
• Ability to handle a high-volume of calls and inquiries.

Responsibilities

• Schedule and confirm service appointments for customers.
• Answer incoming calls and assist customers with service questions.
• Make outbound calls to follow up with customers and schedule appointments.
• Coordinate with Service Advisors to maintain an organized appointment schedule.
• Provide customers with information about service availability and expectations.
• Maintain accurate customer information and appointment records.
• Contribute to a positive customer experience from first contact to service visit.

Skills

Customer service

Communication

Multitasking

Organizational skills

Job description

Location: Grand Rapids, MI
Pay: $18.00+ per hour, based on experience
Job Type: Full-Time

Join Our Growing Team at Kool Toyota!

Kool Toyota is looking for a motivated, organized, and customer-focused Service Appointment Coordinator to join our busy and growing Service Department!

We're looking for someone who thrives in a fast-paced environment, enjoys working with people, and can help keep our service schedule running smoothly. Previous automotive dealership or service department experience is highly preferred. We want someone who understands the importance of excellent customer service, clear communication, and keeping up with a high-volume department.

What You’ll Do

Schedule and confirm service appointments for customers.

Answer incoming calls and assist customers with service-related questions.

Make outbound calls to follow up with customers and schedule appointments.

Coordinate with Service Advisors to maintain an organized and efficient appointment schedule.

Provide customers with information about service availability and appointment expectations.

Maintain accurate customer information and appointment records.

Help create a positive customer experience from the first phone call to the service visit.

What We’re Looking For

Previous automotive dealership experience is highly preferred, especially in service scheduling, BDC, or a Service Advisor support role.

Strong customer service and communication skills.

Experience handling a high volume of incoming and outgoing calls.

Excellent organizational skills and attention to detail.

Ability to multitask and stay focused in a busy environment.

Comfortable using computers and learning dealership software.

A dependable, positive attitude and willingness to work as part of a team.

Starting pay of $18.00+ per hour, based on experience.

Full-time employment with an established automotive dealership.

Health insurance options.

Paid time off.

Opportunities to grow within our dealership group.

Supportive, team-oriented work environment.

Kool Automotive Group is an Equal Opportunity Employer.