Auto Service Coordinator - Scheduling & Customer Experience

Mazda; Greenville (SC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Full-time position

Competitive pay

Job summary

Mazda of Greenville is seeking a dedicated Service Coordinator to join our team. As a Service Coordinator, you will play a crucial role in ensuring effective communication between customers and service technicians.

This full-time position involves answering service calls, scheduling appointments, coordinating with the service team, and keeping customers updated on vehicle status. The role requires strong communication and organizational skills in a fast-paced dealership setting.

Qualifications

• Excellent communication and customer service skills.
• Exceptional phone skills.
• Superior organizational skills.
• Able to multitask and prioritize effectively.
• Detail-oriented.
• Works well in high pace environment.
• Can stand on feet for long periods of time.
• Valid Drivers License.
• Submit to Background Check / Drug Screening.
• Previous experience in a customer service role is preferred.

Responsibilities

• Answer inbound/outbound service phone calls.
• Schedule service appointments.
• Coordinate service requests with the service team.
• Assist with customer intake the lane.
• Manage outside Vendor production / Sublet payments.
• Provide updates to customers on the status of their vehicles.
• Cashier customers out during pick up.
• Assist Service Director with daily tasks needed.
• Maintain accurate records of service appointments and customer information.

Skills

Communication

Customer service

Phone skills

Organization

Multitasking

Attention to detail

High pace environment

Driving license

Background check

Customer service experience

Job description

Mazda of Greenville is seeking a dedicated Service Coordinator to join our team. As a Service Coordinator, you will play a crucial role in ensuring effective communication between customers and service technicians.

This full-time position involves answering service calls, scheduling appointments, coordinating with the service team, and keeping customers updated on vehicle status. The role requires strong communication and organizational skills in a fast-paced dealership setting.