Service Experience Scheduler

LeadCar Systems, Inc.; Town of Wausau (WI); On-site; USD 19,000 - 30,000; Part time

Job summary

LeadCar Toyota Wausau is seeking a Part-Time Assistant Service Customer Coordinator to professionally schedule appointments and manage outbound calls for the service department. You will ensure smooth workflow and optimal customer convenience by prioritizing service scheduling and communications.

The role requires a strong customer service background, excellent communication, and proficiency with Outlook and Excel.

Qualifications

• Must have a strong customer service background.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficient with Microsoft Outlook and Excel; able to navigate websites.

Responsibilities

• Answers incoming calls to provide information and schedule appointments.
• Receives customer and vehicle information for service scheduling.
• Offers accurate cost and time estimates for maintenance and repairs.
• Performs service follow-up to ensure customer satisfaction and CSI readiness.
• Reminds customers of missed appointments and schedules follow-ups as needed.

Skills

Customer service

Phone skills

Verbal communication

Written communication

Organizational skills

Time management

Tools

Microsoft Outlook

Excel

Navigating websites

Job description

LeadCar Toyota Wausau is seeking a Part-Time Assistant Service Customer Coordinator to professionally schedule appointments and manage outbound calls for the service department. You will ensure smooth workflow and optimal customer convenience by prioritizing service scheduling and communications.

The role requires a strong customer service background, excellent communication, and proficiency with Outlook and Excel.