Fulfillment Ops Lead - Guest-First Growth

Target; New York (NY); On-site; USD 27,000 - 46,000; Full time

Job summary

Target is seeking a Fulfillment Operations Team Leader in New York. The role focuses on delivering a consistently excellent guest experience while leading a team of hourly associates and optimizing daily workload and fulfillment processes.

Responsibilities include coaching; monitoring metrics; driving efficiency; and ensuring safety and food safety guidelines. This position emphasizes teamwork, accountability, and a guest-first culture to support store profitability.

Qualifications

• Experience leading a team of hourly staff.
• Strong guest service focus and guest-first mindset.
• Ability to plan daily/weekly workload to support priorities.
• Experience in coaching, developing and evaluating team members.
• Ability to interview and retain talent.

Responsibilities

• Deliver guest experience commitments consistently to create an easy, inspiring and friendly environment.
• Train and coach team to meet service standards and expectations.
• Review area metrics and identify gaps; take action to improve performance.
• Lead fulfillment goals and support sales growth for store profitability.
• Create daily team plans and oversee workload to meet delivery, accuracy and timing goals.
• Ensure food safety guidelines are followed and supplies are ordered timely.

Skills

Guest service

Team leadership

Workload planning

Coaching

Interviewing

Job description

Target is seeking a Fulfillment Operations Team Leader in New York. The role focuses on delivering a consistently excellent guest experience while leading a team of hourly associates and optimizing daily workload and fulfillment processes.

Responsibilities include coaching; monitoring metrics; driving efficiency; and ensuring safety and food safety guidelines. This position emphasizes teamwork, accountability, and a guest-first culture to support store profitability.