Fulfillment Operations Team Lead — Guest Experience Growth

Target; Upper Marlboro (MD); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Employee discount

401(k)

Job summary

Target is seeking a Fulfillment Operations Team Leader to drive guest experience and fulfillment accuracy in our store. You will lead a team of hourly teammates, plan workloads, and ensure on-time order processing and safe, efficient store operations.

This role requires high school diploma, retail readiness, and the ability to work a variable schedule including nights and weekends. You will coach staff, monitor performance, and uphold Target’s standards for service, safety, and store

Qualifications

• High school diploma or equivalent.
• Previous retail experience preferred, but not required.
• Able to work a variable schedule including nights, weekends, holidays.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard.
• Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your direct leader.
• Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery, freshness, and service standards.
• Review all fulfillment reporting to identify gaps and develop a plan to resolve.
• With direction from your direct leader, create daily plans for your team.
• Be an expert of operations, accuracy, process and efficiency.
• Enable efficient delivery to our guests by leading pickup and ship from store workload.
• Evaluate and recommend candidates for open positions and develop a guest-centric team. Support your direct leader in their onboarding.
• With your direct leader, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations.

Skills

Guest service

Team leadership

Communication skills

Flexibility

Problem solving

Education

High school diploma or equivalent

Tools

Handheld scanners

Cash register operations

Job description

Target is seeking a Fulfillment Operations Team Leader to drive guest experience and fulfillment accuracy in our store. You will lead a team of hourly teammates, plan workloads, and ensure on-time order processing and safe, efficient store operations.

This role requires high school diploma, retail readiness, and the ability to work a variable schedule including nights and weekends. You will coach staff, monitor performance, and uphold Target’s standards for service, safety, and store