Fulfillment & Customer Experience Lead

The Home Depot, Inc.; Cadillac (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

The Home Depot, Inc. is seeking an Operations Experience Manager to join the store leadership team in Cadillac, MI.

You will lead the Order Fulfillment team, drive service excellence, and manage inbound freight and receiving SOP adherence to support strong store performance. You will coach associates, participate in talent selection, monitor safety, and execute opening/closing duties as MOD, ensuring daily priorities and store readiness are met.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule including nights, weekends, and overtime as needed.
• 2+ years of relevant work experience, including management of people and retail operations.
• 1+ year of leadership experience, preferably big box retail.
• Knowledge of the home improvement industry.

Responsibilities

• Customer service / experience leadership, coaching on the sales floor, and ensuring SLA compliance for orders and receiving.
• Talent acquisition input, staffing and attendance management, and coaching for performance.
• Maintain safety by enforcing hazmat procedures, SOPs and PPE guidelines.
• Open/close operations, lead department walkthroughs, and ensure readiness and adherence to safety and security SOPs.

Skills

Customer focus

Leadership

Coaching

Safety compliance

Education

High school diploma or GED

Tools

HDPhone training

Job description

The Home Depot, Inc. is seeking an Operations Experience Manager to join the store leadership team in Cadillac, MI.

You will lead the Order Fulfillment team, drive service excellence, and manage inbound freight and receiving SOP adherence to support strong store performance. You will coach associates, participate in talent selection, monitor safety, and execute opening/closing duties as MOD, ensuring daily priorities and store readiness are met.