Fulfillment Analytics Lead (Last-Mile & Ops)

TikTok; Seattle (WA); On-site; USD 151,000 - 258,000; Full time

Job summary

TikTok Shop is seeking a seasoned operations & analytics professional in Seattle to optimize last-mile performance and fulfillment decision logic across internal teams and external carriers. The role combines hands-on operations with data analytics to identify drivers of performance gaps and translate insights into scalable improvements.

You will build dashboards, monitor KPIs, and drive improvement plans with carriers and internal stakeholders, using SQL, Python, and data visualization to

Qualifications

• 5+ years of experience in fulfillment, last-mile, transportation, supply chain, or e-commerce operations.
• Strong analytical skills and experience using SQL, Python, and data visualization tools to solve operational problems.
• Experience conducting root cause analysis and translating data insights into measurable process, service, or cost improvements.
• Strong understanding of operational KPIs and service provider performance management, including SLA design, carrier scorecards, and escalation mechanisms.
• Proven ability to work effectively across Operations, Product, Data, and external partners in a fast-paced and ambiguous environment.
• Preferred Qualifications- Experience with R, or other analytical tools for data analysis and automation.
• Experience with last-mile routing, network planning, capacity management, or fulfillment decision systems.
• Experience partnering with Data Science or Product teams to define analytical requirements, evaluate solutions, and operationalize decision logic.
• Experience managing 3PLs, carriers, or other logistics service providers in a high-volume environment.
• Experience in e-commerce, marketplace, or other high-growth logistics environments.

Responsibilities

• Own performance monitoring and improvement across last-mile service providers, including on-time delivery, SLA attainment, exception rates, loss and damage, and customer-impacting service metrics.
• Conduct deep-dive analysis to identify drivers of performance gaps across carriers, regions, routes, and fulfillment flows. Translate findings into clear, actionable recommendations.
• Partner with Operations, Product, Data Science, and Quality teams to improve fulfillment decision logic, including routing, carrier selection, capacity allocation, and exception management.
• Develop and drive performance improvement plans with internal stakeholders and service providers. Define success metrics, track results, and scale effective practices across the network.
• Build and maintain reporting, dashboards, and operating mechanisms that enable regular performance reviews and timely decision-making.
• Lead or support weekly, monthly, and quarterly business reviews with internal teams and external partners. Clearly communicate risks, insights, progress, and required actions to senior stakeholders.

Skills

SQL

Python

Data visualization tools

Root cause analysis

Operational KPIs

Cross-functional leadership

SLA design

Carrier scorecards

Escalation mechanisms

Data-driven decisions

R

Job description

TikTok Shop is seeking a seasoned operations & analytics professional in Seattle to optimize last-mile performance and fulfillment decision logic across internal teams and external carriers. The role combines hands-on operations with data analytics to identify drivers of performance gaps and translate insights into scalable improvements.

You will build dashboards, monitor KPIs, and drive improvement plans with carriers and internal stakeholders, using SQL, Python, and data visualization to