Seattle Linehaul & Middle Mile Project Manager

TikTok; Seattle (WA); On-site; USD 80,000 - 122,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Holidays

Paid Time Off

Paid Parental Leave

Job summary

TikTok Seattle is seeking a driven early-career professional for a Middle Mile Solutions role in our Supply Chain & Logistics team. You will help build scalable logistics capabilities, analyze carrier performance, and assist in creating standardized SOPs across middle-mile and linehaul operations.

You will collaborate with operations, product, engineering, and analytics to drive process improvements, reduce costs, and improve delivery experiences for TikTok Commerce teams.

Qualifications

• Bachelor's degree in Logistics/Supply Chain Management, Project Management, Data Analytics, Business Administration, Marketing, Economics or related discipline.
• Strong interest in e-commerce logistics, fulfillment operations, transportation, or supply chain management.
• Strong analytical skills and attention to detail.
• Proficiency in Excel / Google Sheets; ability to organize, analyze, and summarize data.
• Strong communication skills and ability to work with cross‑functional teams.
• Self‑motivated, fast learner, and comfortable working in a fast‑paced environment.

Responsibilities

• Support tracking and analysis of carrier performance across middle-mile and linehaul networks, including service quality and execution consistency.
• Assist in preparing carrier performance reviews, issue summaries, and follow-up action trackers.
• Help identify recurring carrier issues by analyzing operational data and frontline feedback.
• Support carrier onboarding, readiness reviews, and documentation of operational playbooks.
• Document and maintain SOPs for linehaul dispatch, execution, escalation, and exception management.
• Support workflow standardization across shifts, lanes, and facilities to reduce variability.
• Assist in validating new features or process changes through pilot programs and user feedback collection.
• Work with operations, product, engineering, planning, yard, and warehouse partners to support network improvements.
• Monitor performance metrics to identify trends, exceptions, and improvement opportunities.
• Support peak readiness, surge planning, and network change management.

Skills

Analytical thinking

Attention to detail

Communication

Cross-functional collaboration

Fast learner

Education

Bachelor's degree in Logistics/Supply Chain Management, Project Management, Data Analytics, Business Administration, Marketing, Economics or related

Tools

Excel / Google Sheets

SQL basics

Job description

TikTok Seattle is seeking a driven early-career professional for a Middle Mile Solutions role in our Supply Chain & Logistics team. You will help build scalable logistics capabilities, analyze carrier performance, and assist in creating standardized SOPs across middle-mile and linehaul operations.

You will collaborate with operations, product, engineering, and analytics to drive process improvements, reduce costs, and improve delivery experiences for TikTok Commerce teams.