Key Account Fulfillment Solutions Manager

TikTok Inc.; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid holidays

Sick days

Paid Personal Time

Job summary

TikTok Inc. is hiring for a role focused on designing and optimizing fulfillment solutions for sellers. You will tailor solutions by industry and product type, standardize inbound processes, and partner across teams to boost inventory health and seller experience.

The role demands a data-driven mindset, strong collaboration, and a track record of delivering measurable improvements in e-commerce fulfillment. Seattle-based, on-site with strong total rewards and growth opportunities.

Qualifications

• Bachelor's degree or above with 3+ years in e-commerce logistics, supply chain, seller operations, or solution/enablement roles.
• Strong grasp of e-commerce fulfillment: inbound, inventory, first and last‑mile, returns, cost structures, and platform fulfillment policies.
• Data-driven problem solver who can diagnose issues, size opportunities, and quantify solutions.
• Natural collaborator who can influence and align cross‑functional and frontline teams to get things done.

Responsibilities

• Solve by industry. Build tailored fulfillment solutions and playbooks for the unique needs of different verticals so the BD team can position FBT as a natural fit for sellers in any category.
• Solve by product type. Design fulfillment solutions for products needing special handling — oversized, restricted, and returns — covering eligibility, process, and scaled rollout.
• Simplify inbound. Design and standardize the inbound playbook and equip the BD team to help sellers move their inventory into FBT warehousing with minimal friction.
• Keep inventory healthy. Develop solutions to keep sellers’ warehouse inventory productive, tackling slow-moving stock and improving inventory efficiency.
• Own the seller experience. Map end-to-end fulfillment journey, identify bottlenecks, and partner with product and cross-functional teams to improve.
• Sharpen the value. Strengthen FBT’s value and cost-competitiveness vs other fulfillment options; support sellers through major commercial moments.
• Move the metrics. Own performance outcomes that reflect seller fulfillment health and adoption; drive measurable improvements.

Skills

Data-driven

Collaboration

Fulfillment knowledge

Education

Bachelor's degree or higher

Job description

TikTok Inc. is hiring for a role focused on designing and optimizing fulfillment solutions for sellers. You will tailor solutions by industry and product type, standardize inbound processes, and partner across teams to boost inventory health and seller experience.

The role demands a data-driven mindset, strong collaboration, and a track record of delivering measurable improvements in e-commerce fulfillment. Seattle-based, on-site with strong total rewards and growth opportunities.