Senior Fulfillment Ops Lead - E-Commerce Node

TikTok Inc.; Buford (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

TikTok is seeking a Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment operations, drive safety, quality, productivity, and cost goals, and coordinate with third-party providers. You will lead strategic projects and long-term planning to optimize the TikTok Shop supply chain.

You will drive continuous improvement, manage peak-season planning, and establish clear performance metrics for node operations to deliver a best-in-class fulfillment experience across regions.

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 5 years of experience managing third-party logistics providers or vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound/outbound/quality ops with key metrics, inputs and outputs.
• Track record of success in operations management, including problem solving and capacity planning.

Responsibilities

• Manage end-to-end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations.
• Own and deliver operational KPIs and cost targets for regional areas, including safety, productivity, quality, and financial goals.
• Provide strategic and long-term planning inputs including peak season planning.
• Drive continuous improvement to optimize operations and productivity.
• Champion strategic projects with network-wide impact.
• Leverage cross-functional teams and third-party providers to run world-class fulfillment operations.
• Establish objectives and metrics for node operations in safety, quality, productivity, and customer experience.
• Set clear goals, measure performance and provide feedback to team members.

Skills

Operations management

Logistics

Project management

Continuous improvement

Cross-functional collaboration

Education

Bachelor's degree in Business/Logistics/Operations/Engineering

Job description

TikTok is seeking a Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment operations, drive safety, quality, productivity, and cost goals, and coordinate with third-party providers. You will lead strategic projects and long-term planning to optimize the TikTok Shop supply chain.

You will drive continuous improvement, manage peak-season planning, and establish clear performance metrics for node operations to deliver a best-in-class fulfillment experience across regions.