Fulfillment Operations Lead - E-Commerce Hub

TikTok Inc.; Houston (TX); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Job summary

TikTok Shop's Supply Chain & Logistics seeks an experienced Fulfillment Node Operations Manager to oversee building operations, maintenance, and compliance, ensuring a safe and productive work environment for staff. The role drives end-to-end e-commerce fulfillment, cost targets, and strategic planning for peak seasons.

Responsibilities include managing inbound, pick/pack, and outbound activities; leveraging cross-functional teams and 3PLs; and establishing metrics for safety, quality,

Qualifications

• Bachelor's degree in Business, Logistics, Operations, Engineering, or related field
• 5 years of experience managing third-party logistics providers/vendors
• Strong project management and continuous improvement skills
• Experience managing inbound, outbound, or quality operations with understanding of KPIs
• Track record of success in operations management (capacity planning, cost management, etc.)

Responsibilities

• Oversee end-to-end e-commerce fulfillment operations (inbound, pick/pack, outbound)
• Own regional KPIs and cost targets including safety, productivity, quality
• Provide strategic planning inputs including peak season planning
• Lead continuous improvement initiatives to boost productivity
• Champion cross-functional and 3PL partnerships for world-class fulfillment
• Set objectives and metrics for node operations (safety, quality, productivity, CX)
• Set and communicate team goals; monitor performance and provide feedback

Skills

Project management

Operations management

Cost management

Problem solving

Education

Bachelors degree or higher

Job description

TikTok Shop's Supply Chain & Logistics seeks an experienced Fulfillment Node Operations Manager to oversee building operations, maintenance, and compliance, ensuring a safe and productive work environment for staff. The role drives end-to-end e-commerce fulfillment, cost targets, and strategic planning for peak seasons.

Responsibilities include managing inbound, pick/pack, and outbound activities; leveraging cross-functional teams and 3PLs; and establishing metrics for safety, quality,